Frequently asked questions

ClubRostr is club management software for sports clubs, community organisations, and youth groups. It brings scheduling, teams, membership, the home feed, and announcements together in one app, with each club’s data kept separate.

ClubRostr is a mobile app for iOS and Android. Download it from the App Store or Google Play and sign in with the details your club set up for you.

Head to Get started and our team will help onboard your club — creating your club, inviting members, and configuring your branding. Once you’re in, the getting-started guide walks members through their first few minutes.

Open the schedule, pick a session, and tap Book or Going. If it’s full you can join the waitlist and see your position. You can’t RSVP before the booking window opens or cancel inside the cancellation cutoff. See the Scheduling & RSVPs guide for the details.

Yes. In Preferences you can toggle which kinds of notifications reach you — Posts, Sessions, Membership & Payments, Requests, and Challenges — and set a quiet-hours window that pauses device pushes. The in-app bell still fills normally during quiet hours so you never miss anything. See the Notifications guide.

As an admin, tap your club’s name in the header to open About the club, then Admin → Members, and tap + to add a member. You can set their access level (Member or Team manager), apply tags, and assign a membership tier. To add a child, open the parent’s record and use Add child. See the Managing members & children guide.

Admins create sessions from the Schedule tab with Create session — set the type, capacity, booking window, and whether RSVPs need approval, and make it recurring if you like. Team managers add their team’s sessions from Teams → your team → Fixtures → Add fixture. See the Running sessions guide.

In Admin → Membership you can create membership tiers, choose which payment methods to accept, and connect Stripe to take card payments. You can also record cash payments, approve pending memberships, issue refunds, and see a revenue snapshot. Prices are in pounds (GBP). See the Membership, tiers & payments guide.

Club-wide features — such as Challenges, Child accounts, and Billing — are switched on per club by a super admin in the Control Centre (About the club → Control Centre → Features). The same place sets which member tags and onboarding fields a club uses. See the Control Centre guide.