Membership, tiers & payments

Membership is where you define what people pay to join, how they pay, and who is approved. Everything below is admin-only.

Where membership lives

Tap the club name in the header (or the club chip on Profile) → About the club → Admin → Membership.

The Membership screen has sub-tabs:

Tiers

Define membership levels and their prices.

Payments

Club-wide payment settings and approval rules.

Discounts

Create and manage discount codes.

Card payments

Connect and manage Stripe.

Member payments

Approve, record, and refund payments.

Revenue

A snapshot of money collected and pending.

Tiers

A tier is a membership level members join and pay for.

1. On the Tiers sub-tab, tap New tier.

2. Set the Name and Price.

3. Choose the Billing type — One-off or Recurring.

4. For a recurring tier, pick an Interval — Monthly, Quarterly, Annual, or Seasonal — and optionally set a total duration or a fixed end date, plus an optional number of instalments.

5. Set the Tier type — Standard or Family.

6. Set the Member capacity, display order, age group, and benefits.

7. Choose the Payment methods this tier accepts — Card, Direct debit, Cash, or External.

8. Choose the Features this tier unlocks.

Tip

Retire a tier to hide it from new joiners without affecting current members. Only Delete a tier if no one is on it.

Payments

The Payments sub-tab holds your club-wide payment settings:

• Set the grace period — how many days a member can be overdue before they lose access.
• Choose which payment methods you offer and the order they appear in.
• Add an external payment link — a label and a URL.
• Set per-method approval. Card payments normally activate immediately, while cash and external payments can be set to activate instantly or to wait for your approval.
• Choose which features require an active membership.
• Set up family / sibling discount rules.

Note

Prices are in pounds (GBP).

Discounts

1. On the Discounts sub-tab, tap New discount code.

2. Set the code, the percent off, and an optional usage limit.

3. Enable, disable, or delete codes as needed.

Note

In the current version, expiry dates and limiting a code to specific tiers aren’t set from this screen.

Card payments (Stripe)

1. On the Card payments sub-tab, tap Connect Stripe to run Stripe’s guided setup.

2. Check the status flags — Can accept charges, Can receive payouts, and Onboarding complete.

3. Switch between Test mode (no real charges) and Live mode as needed.

4. To manage the account itself — bank details, payout schedule, tax settings — sign in to Stripe directly at dashboard.stripe.com with the email you used during setup. ClubRostr cannot sign you in for you.

Caution

Card payments also need the platform operator to have finished platform-level Stripe setup. Until then, you’ll be told card payments aren’t available yet.

Member payments

The Member payments sub-tab is where you handle individual members:

• See memberships awaiting approval and Approve or Reject them.
• Record a cash payment for a member.
• Check any member’s payment status.
• Refund a payment.

Note

In the current version, refunds cover cash / external (offline) payments and are for the full amount.

Revenue

The Revenue sub-tab gives you a snapshot of Collected and Pending money, your active members, and platform fees — broken down by payment method and by tier.

Note

Cross-club / platform billing oversight for super admins isn’t in the app yet.

Related

Managing members & children Approve joiners, manage profiles, and set access levels.

Membership (member view) What members see when they join and pay.

Club settings Configure the rest of your club.

Admin overview The Admin hub and everything it covers.