ClubRostr knowledge base
Welcome to the ClubRostr knowledge base. Whatever your role, the guides here walk you through the app screen by screen — where to tap, what each control does, and the rules worth knowing.
New here?
Section titled “New here?”Start with the getting-started walkthrough — signing in, finding your club, finishing your profile, and a quick tour of the app.
Getting started Your first five minutes in the ClubRostr app.
For members & parents
Section titled “For members & parents”Everything you do day to day — booking sessions, keeping up with the club, managing your profile and your children, and paying your membership.
Scheduling & RSVPs Find sessions, book or join a waitlist, set reminders, and RSVP for your children.
Home feed Read posts, comment, like, and vote in polls.
Challenges & leaderboards Enter challenges, post results, and climb the board.
Your profile & children Your details, gender & date of birth, and linked child profiles.
Your membership & payments Join a tier, pay, renew or cancel, and check your payment history.
Teams Your teams, their rosters, fixtures, and noticeboards.
Notifications The bell, device push, preferences, and quiet hours.
Your club & account About the club, documents, switching clubs, and signing out.
For admins & managers
Section titled “For admins & managers”Running a club: setting up sessions and teams, managing members, taking payments, posting to the feed, and configuring the club.
Admin & managers: overview Roles, where the admin tools live, and what each area does.
Running sessions Create one-off and recurring sessions, approvals, waitlists, and no-shows.
Managing members & children Add and manage members, roles, tags, and child profiles.
Teams & rosters Create teams and build rosters with roles and jersey numbers.
Membership, tiers & payments Tiers, card and cash payments, discounts, refunds, and revenue.
Posting to the feed Publish posts, polls, and pinned announcements to the club or a team.
Creating & running challenges Set up challenges, moderate results, and close the board.
Club settings & branding Timezone, waitlist mode, onboarding fields, branding, and documents.
Super admin: the Control Centre Create clubs, toggle features, and manage tags and admins across clubs.
Still stuck?
Section titled “Still stuck?”Check the frequently asked questions or the service status page to see whether everything’s running normally.