Your membership & payments
Your membership is how you keep access to your club. This is where you join a tier, pay, and stay on top of renewals.
Where to look
Section titled “Where to look”Open Profile → Membership → Manage membership.
Your membership card shows your current tier and a status:
- Active
- Free trial
- Pending approval
- Awaiting payment
- Payment failed
- Cancelled
- Cancelling
- Expired
Alongside the status you’ll see Renews {date}, or Access ends {date} if you’ve cancelled. If your club hasn’t launched billing yet, you’ll see Billing starts at go-live.
Joining a tier
Section titled “Joining a tier”Under Membership tiers, each tier shows its name, price (or Free), interval, age group, description, and benefits. A tier that’s at capacity shows Full.
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Tap Join on the tier you want (or Switch / renew if you already have a membership).
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Optionally enter a discount code and tap Apply to see the reduced price.
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Choose how to pay:
- Pay by card or Direct debit — secure checkout opens in your browser.
- Pay cash — recorded and held until an admin confirms it.
- Pay externally — opens your club’s payment link.
Family tiers
Section titled “Family tiers”If you’re a parent, a family tier shows a per-child breakdown with sibling discounts and a single Family total — you pay once to cover all your linked children. You’ll need at least one child on your account to join a family tier.
Renewing and switching
Section titled “Renewing and switching”To renew or move to a different tier, use Switch / renew on your tier.
Cancelling
Section titled “Cancelling”Tap Cancel membership. You keep access until the end of the period you’ve already paid for — your card will show Access ends {date}.
If a payment fails
Section titled “If a payment fails”You’ll see a banner with an Update payment method button. Tap it to fix your card and get your membership back on track.
Payment history
Section titled “Payment history”Below your membership you’ll find a list of your payments — each with the amount, method, date, and status, including any refunds.